Products FAQ


Q: Why is the gps tracking device (localizador gps) off line?

A: Off-line is equipment with the server disconnected links, after equipment of GPS data would not be uploaded to the server, and so on the platform to see may not be the device's current location.
There are several things will often lead to offline:

1. Equipment shutdown or power. (Localizador gps)
Through his cell phone to call equipment within the SIM card number, if you are prompted to turn it off, or sent via SMS arbitrary command did not return, is this kind of situation. Confirm whether equipment power supply circuit has a problem, whether the line power, whether the power supply voltage and current in the device's rated voltage and current range.
2. The equipment has no mobile phone signal.
Through his cell phone to call equipment within the SIM card number, if not available, is not in service area, is the case. As far as possible to park your car in the signal condition good environment. Installation location don't get too close, don't have metal orphan block, try to depend on the installation. (in the underground garage, tunnels, such as remote occlusion area without cell phone signals, can lead to equipment offline)
3. The SIM card overdue bills, GPRS service expires or package changes.
Details could consulting the SIM card operator (Telecom company), the card is overdue bills, whether to open the function of the Internet, Internet access is effective, whether the package is subject to change, if it is a mobile SIM card, confirm good GPRS access point is cmnet.


Q: Send commands to the vehicle gps tracker device(rastreador gps para autos) via text message, why did not return information?

A: Possible factors caused by the following aspects:
1, the equipment without mobile phone signals or power is turned off, call on the device SIM card number, see if there is a normal through sound;
2, check card opened SMS function;
3, check whether text messages stored on the card, too much;
4, possible delay of SMS gateway; Internet access is effective, whether the package is subject to change, if it is a mobile SIM card, confirm good GPRS access point is cmnet.


Q: Why the vehicle, such as remote cut-off or can start? (gps tracker)

A: Remote cut-off, must meet the condition of the following cases, the locator will cut off the oil electricity:
1, the locator wiring is correct, according to the manual wiring diagram wiring.
2, the locator to work properly, is in "static" or "on" position, and less than 20 km/h the following vehicle.

If the locator is offline, not positioning or vehicle speed higher than that of more than 20 kilometers, even if the remote gas-electric success, locator will not cut off the oil electricity.


Q:Does Motorcycle TPMS Sensor need connect cable? And Monitor is anti-theft?

A: It is wireless and monitor can be take off when you leave your motorbike.


Q: Does Tire Pressure Monitoring Sensors are waterproof ?

A: Yes, all the sensors are waterproof, some are IP67


Q: Can Motorcycle Localizador gps cut oil or electricity remotely?

A: Yes, it can


Q:Can Electric bike tracker GPS locator cut oil or electricity remotely?

No, it can't, it can use this function



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